Shipping policy
AZORÉE LAB (“we,” “us,” or “our”) is proud to offer fast, reliable, and free shipping on all skincare orders within Canada.
// Shipping Area
We currently ship only within Canada.
// Shipping Costs
Shipping is 100% FREE on all Canadian orders — no minimum required.
// Estimated Delivery Time
- Delivery time: 2–6 business days
- All orders ship from our Canadian warehouse
- Delivery times may vary slightly depending on your location and order volume
// Order Processing
- Orders are processed within 1–2 business days after payment is confirmed
- You’ll receive a shipping confirmation email with your tracking number as soon as your order ships
- Business days are Monday to Friday, excluding holidays
// Order Tracking
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your account at azoreelab.com
- Contacting us with your order number
//Delivery Issues
Lost Packages: If your order is marked as delivered but hasn’t arrived:
- Check with neighbors or building staff
- Contact the shipping carrier using your tracking number
- If still unresolved, email us within 48 hours of the marked delivery date
Damaged Items: If you receive a damaged product:
- Keep the original packaging
- Take photos of the product and packaging
- Email us within 48 hours of delivery with the photos and your order number
// Other Concerns
For any issues or delays, contact our support team. We’re here to help!
// Contact Us
AZORÉE LAB
OnlyBlooms Import Inc.
310-261 Montreal Road, Ottawa, ON, K1L 8C7, Canada
Business Registration Number: 722640828
📞 Phone: +1 (613) 293-4495
📧 Email: info@azoreelab.com
🕘 Office Hours: Monday–Friday, 9 AM–5 PM (EST)
Thank you for choosing AZORÉE LAB — skincare made with purpose, delivered with care.