Refund policy

At AZORÉE LAB, we want you to feel confident and satisfied with every purchase. This Return and Refund Policy explains how we handle returns and refunds for products ordered through azoreelab.com.

Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Items must be in new, unused condition

  • Return requests must be made within 30 days of receiving your order

  • Products must be in their original packaging, where applicable

  • A proof of purchase (order number or confirmation email) is required

Exchange Policy

Exchanges are available under the same conditions as returns. If you'd prefer an exchange instead of a refund, just let us know when initiating your return.

How to Initiate a Return

To start a return, please contact our team at info@azoreelab.com or visit our Contact Us page.
Include the following details:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

We'll respond with a return authorization and instructions.

Return Shipping

  • All eligible returns qualify for free return shipping

  • A prepaid return label will be provided via email or through your account

  • Returns must be sent to the address provided in the return authorization

Refunds

Refund Method
Refunds are issued to the original payment method used at checkout.

Processing Time
Once we receive and inspect the returned item(s), refunds are processed within 7 business days.
Please allow additional time for the refund to appear, depending on your payment provider.

Refund Amount

  • Full refund of the purchase price for eligible items

  • No restocking fees

  • Original shipping cost is not refunded unless the return is due to our error or a defective item

Exceptions & Non-Returnable Items

Some items cannot be returned for hygiene and safety reasons:

  • Personalized or custom orders

  • Opened beauty products

  • Items marked final sale

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Include photos of the item and packaging

  • We’ll arrange a replacement or issue a full refund, including shipping

No Restocking Fees

We do not charge restocking fees for any returns.

Contact Us

AZORÉE LAB
OnlyBlooms Import Inc.
310-261 Montreal Road, Ottawa, ON, K1L 8C7, Canada
Business Registration Number: 722640828
📞 Phone: +1 (613) 293-4495
📧 Email: info@azoreelab.com
🕘 Office Hours: Monday–Friday, 9 AM–5 PM (EST)
Support: Email or Phone

We’re here to ensure your skincare journey is effortless and enjoyable. Thank you for choosing AZORÉE LAB.